“Depart is a company established to supply all spare parts and components needed in milling sector, and to transmit them to its domestic and foreign customers in the fastest and most economical way by making no concessions to customer satisfaction principles.”

Depart, which was established by Alapala Group for spare part supply and production, provides possibility for millers to meet all their needs from a single point. The Company, which sells not only by reaching Alapala customers but also all customers in the world on milling sector, became a globalized company day by day. Cengiz Tiryakioğlu, who is Depart Sales and Marketing manager, stating that they have representation offices in more than 20 countries and they export to 50 countries, emphasized that a mill needing spare part will have advantage of purchasing quality spare part in the most proper and fastest way “just in time”. Cengiz Tiryakioğlu, stating that they want to become main actor on mill spare part sector as of 2018, shared purposes, services, targets and position of the Company in the sector with our readers in section of “Technology Platform” in March issue of Miller Magazine.

At first, could you give us a little information about Depart which was established short while ago? Could you mention purpose of establishment, target and services of Depart? Depart is a company established to supply all spare parts and components needed in milling sector, and to transmit them to its domestic and foreign customers in the fastest and most economical way by making no concessions to customer satisfaction principles. It aims at becoming corporate source of supply of all milling customers in Turkey and in the world thanks to its wide spare part stock, professional staff and strong distribution network.

Depart, which also represents world brands such as Gaudenzi, CPM and Verdi that proved their qualities all around the world with spare parts they produced and supplied, gains all innovations in the technology to its products, and can submit products of these brands to its customers. Long-term purpose of Depart is to become biggest independent company on mill spare parts sector.

I guess establishing a company only for spare part is an important investment before Alapala Group. Why did Alapala need such an investment and how much investment did it make for Depart? Alapala, increasing its capacity continuously and making difference on product quality with its R&D studies, became a worldwide known brand. Alapala Group, knowing that one of the most important differences that may be made in milling sector is providing quality and fast spare part service, established spare part business as a separate and independent corporate company, and displayed professional understanding. In this way, Depart had possibility to sell not only to Alapala customers but also to all customers in the world, and became a globalized company day by day. Depart, making important investments to its warehouses and representation offices in Turkey and abroad, is decisive to carry a step forward each passing day.

Could you give more detail about services rendered by Depart? Which spare parts do you supply and have you ever produced spare parts that you supplied? As Depart, we supply all spare parts of Alapala milling machines and general consumable and maintenance materials of all other brands via production and supply for our customers. We produce a considerable part of parts we provided in our factory. Besides, we offer various products of companies making production on different areas such as Gaudenzi, CPM and Verdi of which we are representative.

Do you work only for Alapala customers? In other words, do you provide spare part supply of another brand or model? Establishment purpose and functioning of Depart is to provide parts to world milling sector. In this context, all companies and brands are our customers.

Could you give some information about your spare part stock, your operations to transmit them to customers at any point of the world and in other words, your distribution network? We have various distribution channels. Our main warehouse is located in Çorum. We make distribution to each place of the world in the fastest and most economical way from here. Secondly, we create Depart dealerships keeping stock to break grounds in sector. With this purpose, United Arab Emirates and Brazil stepped in. By this means, we have chance to reach all the potential customers in relevant regions. Thirdly, we open spare part warehouses of Depart in strategic countries. The first one was activated in Zambia, and thus we had chance to reach potential customers in neighboring countries including Zambia. Lastly, we become aware of needs of our customers and transmit spare parts they need to them via our representation offices in more than 20 countries.

Depart is a new Company in the sector but it has long-standing background of Alapala. Does this advantage accelerate activity of Depart in the sector? What could you say about distance you covered until now and feedbacks you received? Above all, there is a very important company culture that Alapala Makina brought for us. Besides, Alapala is a branch having prestige in the sector. Thus, of course Alapala name gives a serious acceleration for Depart. Our philosophy is to add values to investments of our customers. As Depart employees, we make efforts to provide that our Company stands on its own feet and it has a word in the sector, and we covered a serious distance in this sense. We are receiving very positive feedbacks, and expectations of our customers from us are continuing to increase each passing day. There is no end about developing ourselves, but we are working to create new ideas and projects each day.

Why a mill needing spare part should prefer Depart? Which advantages will a mill working with Depart about spare part have? They will have advantage of purchasing quality spare parts in the most proper and fastest way “just in time”. They will encounter a company considering themselves as a business partner rather than seller identity, and giving importance to their satisfaction. They will have chance to provide all of their needs from a single point.

What do you want to add lastly about future targets of Depart? Depart, exporting to 35 countries in July of 2016, currently exports to 50 countries. When we reach 100 countries, we will consider ourselves as successful. We will continue to open spare part warehouses in different countries having potential in 2017.

Our mission is to become main actor in mill spare part sector as of 2018 and all of our units carry out their studies with this mission.